Fostering a Culture of Mobility
The Move to Heal initiative at University Hospitals
Every Tuesday
New articles publish on Substack each Tuesday. The Illuminators podcast and video conversations bring them to life with the people living them.
Moments That Matter
During the 1990s, I had risen from a desk receptionist to a supervisor, managing non-clinical activities in a hospital department (not at my current employer). I had worked hard, and we had made real strides. At the time, I believed I was…
From Commanders to Cultivators
Ahuja Medical Center, a community hospital in a suburb of Cleveland, Ohio, had a customer service problem several years ago. Its patient survey scores were stuck in the bottom one percent. Patients complained of long times sitting in…
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